S. including, SOC2 Type II, HIPAA and PCI-DSS to ensure critical customer data remains protected. Partners & Affiliates. Your way. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. , a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer™ and Talkdesk Workspace Designer™, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop. Modern customer service. Healthcare providers and their business partners can now text people in a fully secure environment. Talkdesk is more affordable than many Aircall competitors, offers industry-leading AI analytics, and provides high-level security via Talkdesk Guardian with HIPAA compliance, 30+ security certifications, and advanced threat detection. SAN FRANCISCO – October 3, 2018 – Talkdesk, the fastest growing Contact Center as a Service provider, today announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. Best Features. SAN FRANCISCO – Aug. Talkdesk ranked #1 in 18 G2 Winter 2021 Reports. Navigate to Talkdesk [1] > Talkdesk Integration Settings [2] in the Filter Navigator in ServiceNow “Talkdesk agent group” is a Talkdesk internal value, and should not be changed. Supervisors can see it and the agent doesn’t see it at all. Security features. The Explore API allows getting valuable trends and insights regarding the performance of your company by correlating. A SOC 2 Type II certification demonstrates that a company has proven its system is designed to keep its clients’ sensitive data secure. The most recent round of Series D funding closed on August 12, 2021. 1. Learn more and request a demo at FRANCISCO – November 13, 2020 – Talkdesk®, Inc. Read the origin story of Talkdesk as told by Tiago Paiva, the Founder and CEO of. To get started, you need to create an App in Azure and have access to MS Dynamics 365, so that Talkdesk has the required access to synchronize. In a sense, SMS gateways serve as translators and connectors between the different devices. Talkdesk. Mar 23, 2021. Install. Enhance human connection into end-user's engagement via live video chat, directly from Talkdesk. Like Aircall, Talkdesk does not include video conferencing or team chat on its platform. Talkdesk is a leading cloud contact center AI platform for businesses of all sizes. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. Modern customers demand more from the companies they do business with. The basic plan, priced at $75, is limited to voice engagement. Low-code development environment to build and deploy all aspects of Airkit applications. AI Fuels CX Success: New Research Reveals Banks and Credit Unions That Have Made Progress in Using AI are Two Times as Likely to Deliver Superior CX. While president and COO of Duo Security, he helped secure a $2. Pricing. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Product Description. federal law that governs the security and privacy of individuals’ protected health information (PHI). Alerts / Escalation. Improved agent support and experiences. Compare Top Picks. The Talkdesk Microsoft Teams Connector breaks down collaboration silos within an organization and promotes teamwork and knowledge sharing between contact center agents and subject matter experts to solve customer questions faster. The move comes months after a Series D. Up to 10 agents. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, Health Insurance Portability and Accountability (HIPAA) and General Data Protection Regulation (GDPR) compliance, Talkdesk is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place. Organizations handling protected health information need a HIPAA compliant help desk. All plans are Never Over Limits™ as they include a 30-day grace period once you start exceeding limits. Boost FCR up to 37%, NPS up to 30 points 84% of agents think their desktop tools do not help them (Gartner) and 65% of agents say finding answers to customer queries is their biggest issue (eGain-SurveyMonkey). It uses interactive voice response (IVR), automatic call distribution (ACD), and skills-based routing with AI and automation-powered customer service solutions to support organizations in their customer service operations. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available for sale for new customers. In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd, shares five reasons that make Talkdesk his CCaaS solution of choice. Freshdesk: Suitable for small businesses looking for a budget-friendly contact center solution. SYDNEY–Nov. Our Cloud CX platform is designated FedRAMP® In Process and features 30+ security certifications, including SOC 2 and 3, ISO 27001, PCD DSS Level 1, HIPAA, and GDPR. com. It’s also fully secure and compliant with HIPAA and. Zendesk Talk is an excellent Talkdesk alternative with tools for multichannel support teams and automated ticketing. No credit card required. If you have questions or technical issues, please open a ticket using this form. Agents can also click-to-call within Epic for more efficient. September 7, 2023. maintain HIPAA and other governmental compliance. Talkdesk applies the most rigorous safeguards. Enable the initial screen and add the fields that will be collecting the context you need. katherine Brumer. . This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. SAN FRANCISCO–June 15, 2021 – Talkdesk®, Inc . Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with the AI-powered cloud contact center platform built for your industry. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI. Proven to help companies have better conversations. Business Incorporated:The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing one to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. Add business texting to your contact center. Talkdesk Workspace™ unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator. 15. Genesys, however, offers more communication channels than Talkdesk, with web chat, messaging apps, and co-browse in addition to the three channels offered by Talkdesk (email, chat and SMS). com indicating the name of one of the affected videos, so that we can follow up with you and continue troubleshooting. Predictive algorithms predict how long representatives will need before answering a new call. Basic features. SAN FRANCISCO – April 26, 2021 – Talkdesk®, Inc. Talkdesk Identity Voice Authentication Compliance FAQ Last Updated May 05, 2023 10:34 In the Talkdesk Identity™ app, Voice authentication keeps you in compliance with consumer protection laws and other regulatory requirements. The unit is a number of people (two part-timers who work 20 hours are equivalent to one full-timer who works 40 hours). Cut agent training time by up to 50%. This is the first of a two. Talkdesk Hybrid Cloud is a Talkdesk-provided Amazon (AWS) S3-based recording storage solution that provides additional security measures for compliance with. . Usage-Manage API - retrieves information about an account's wallet and bucket configurations. Standout Features. Talkdesk is an AI and cloud-based call center software that helps businesses build stronger customer relationships. Access Controls/Permissions. 1. November 09, 2023 09:10. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. We make it straightforward to build secure and easy-to-manage enterprise-wide payment environments. So, it is a really good ticketing system and a great management tool. The company was founded in 2011 and is based in San Francisco, California. September 28,. Talkdesk’s Healthcare Experience Cloud is a call center solution that caters to the healthcare industry. We believe modern customer service is the edge your business needs. On Tuesday, September 19th, 2023, Talkdesk is releasing version 1. Hi [name]. Talkdesk sets the bar as first CCaaS provider to achieve security certification for Business Cont. , a global cloud contact center leader for enterprises of all sizes, announced today that Graham Smith has joined the company’s Board of Directors. Talkdesk® is a global cloud contact center leader for enterprises of all sizes. HIPAA compliance. About us. Talkdesk Healthcare Experience Cloud™ is backed by a 100% uptime SLA and ensures end-to-end data encryption, HIPAA compliance for handling Protected Health Information (PHI), and meets international data regulations such as GDPR and CCPA. - if-you-break-hipaa-rules/ Conclusion 10 In any given year there is up to 1,000 HIPPA violations that are investigated by the office of Civil rights and in 2013 there was over 4500. Talkdesk is committed to staying up-to-date with the latest data protection technology to ensure we’re at the forefront of. We'll also cover Talkdesk alternatives. Serving enterprise customers in over 100 countries, we partner. Great benefits from faster resolution and better CX. Modern customer service. with your account name:Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company’s valuation to $10 billion, Talkdesk founder CEO. This is an ongoing process with any predictive dialer software, but with Talkdesk Dialer, you get so much more. Your team can share a textable phone number to text with customers, as well as manage your billing and users — all from your Talkdesk account. Creating a Connection with Talkdesk Connections. It comes with EHR systems already integrated into the platform along with pre-built provider-patient workflows, and AI tools trained specifically with healthcare expertise. Their team is dedicated to. All of these applications are native on our open platform with a shared set of. Talkdesk knows that thriving in the current landscape means providing a secure and private experience that customers can trust. 91%. Provide your supervisors with access to contact center reporting and analytics to optimize customer experiences. Advance your career with pertinent and on-demand training. Whether powering self-service or live agent. The Desktop version supports all features of the browser version and also provides extra ones described below in this article. HIPAA compliance. Fill out the form according to the instructions provided for each type, and press Continue when you’re done [5]. Implement industry best practices for security, privacy, and business continuity. Gartner performed a rigorous evaluation of 13 global contact center vendors for. Benefits. customer story. Butler will oversee global efforts to attract, retain, and develop a courageous, innovative. In a B2C scenario, with relatively short talk times, agents can go from an average of four contacts an hour manually dialing to 16 or more using a predictive dialer. For getting the certification. Twilio Flex. Solution: For an Account-level setting: Under Admin > Preferences > Login on Talkdesk Workspace, check if the toggle for “Activate Talkdesk Workspace as the default login experience” is active. Talkdesk offers an easy, affordable cloud contact center solution for small and mid. SAN FRANCISCO–June 9, 2021 – Talkdesk®, Inc . The app notifies Talkdesk servers in regular 4-minute intervals, sending what’s referred to as a “Heartbeat”, indicating the current agent status and restoring the “Time to Live”. HIPAA, GDPR, SOC2 certified. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, HubSpot, Salesforce, Zapier, and more. BUY NOW Talkdesk customers can take advantage of AVOXI’s global voice coverage and exceptional call quality without changing communications platforms. Note : Only admins can install and manage the app. Data Privacy Week Champions are organizations and individuals dedicated to empowering individuals and encouraging businesses to respect privacy, safeguard data. Talkdesk, a company once valued at $10 billion that sells software to help large corporations improve customer service, has laid off more employees — the third round of cuts in less than 14 months. Talkdesk integrates with Salesforce, SugarCRM, Zoho CRM, Zendesk, Live Chat, Shopify and others t. Talkdesk and JK Moving will share insights about artificial intelligence (AI) as a catalyst for improving customer experience (CX) on. Select the Knowledge Source type you want to connect with Talkdesk[4]. No installations for the end-user. SAN FRANCISCO – June 23, 2023 – Talkdesk®, Inc. An app has two different statuses that represent two distinct workflows: technical and marketplace. Great customer success management 3. Still have questions? Text us: +1 415-849-4349 or contact us here. , the global customer experience leader for customer-obsessed companies, today announced new executive appointments, naming Peter Coulson, Augustine du Payrat, Patrick Micallef, and Andrew Antal to its international leadership team based in the Asia Pacific region. September 19, 2023. Talkdesk has participated in eight rounds of venture capital fundraising. Unlike lower-tier plans from competitors, the Talkdesk Cloud Essentials plan integrates with both standard third-party platforms and industry-specific, enterprise-level business tools within its AppConnect marketplace. Their team is dedicated to supporting value-based care. 2. 1. The plan also comes with real-time analytics, voicemail transcription, support, and HIPAA-compliant security. If your goal is to create an out-of-the-box integration that will be available for all customers, please contact [email protected] with the request and details on the purpose of the integration. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Conversations call handling features: Muting and holding calls. Tap on "Install" and open the app. ManageEngine ServiceDesk Plus Cloud is now compliant with HIPAA standards. BBB File Opened: 9/3/2012. This process happens asynchronously for each recording file. . 9, 2021 – Talkdesk®, Inc . . , the leading cloud contact center for innovative enterprises, has been named a winner in the 2021 Excellence in Customer Service Awards presented by the Business Intelligence Group (BIG), earning recognition as an Organization of the Year for its Business Transformation Services (BTS). Unlimited Ai Meetings for up to 10 participants. HIPAA, and state-specific rules. 4. Developed by VideoEngager. These workflows represent partner app certifications. Customers remain responsible for working with their VDI vendor of choice, ensuring VDI clients have enough resources and suitable codecs are used - at least. Zapier. Japan: 81 3 4579 9469. 28 for North America. Implement your contact center in as little as 24 hours and without the help of IT. HIPAA: Storage is located in US East (Northern Virginia) and includes a Business Associate Agreement (BAA). Amazon-based custom storage solution. Create new virtual agents and automations in a few clicks. Amazon-based custom storage solution. Now that we’ve given you a quick glimpse into the plans available from each provider, let’s take a look at a feature-by-feature comparison between the two. Be transparent; get the caller’s consent. CCaaS (Contact Center as a Service) connects customer. Talkdesk offers incoming call and outbound calling on-demand, custom, and automatic call recording alongside pause-resume recording. Talkdesk® is the cloud contact center for innovative enterprises. Security is one of the most critical aspects of any enterprise cloud contact center. The company is on a mission to offer a better way for organizations to unlock the potential of a great customer experience. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by. Talkdesk again leads G2 Spring 2021 with highest G2 Scores, more reports than any other CCaaS provider. Talkdesk offers incoming call and outbound calling on-demand, custom, and automatic call recording alongside pause-resume. The "Dashboards: Manage" permission must be granted to view the Live feature. SAN FRANCISCO – Nov. Empower agents with a 360-degree customer view, more personalized conversations and improved conversion and first-contact resolution rates. Talkdesk is a remote-first workforce and my team was located across the United States. 6. You can, after pulling the data into your systems, incorporate this granular data into any analytics system. Talkdesk Admin is where Administrators can configure account-wide settings. Mert Palazoğlu. One of our primary reasons for building the initial Talkdesk Salesforce Integration was to provide Salesforce users with the ability to seamlessly. We seem to have somewhat recurring audio issues with Talkdesk, but a quick restart or audio driver update tends to address it. Tap "Continue" to allow the app and website to share your information. Force Therapeutics’ mission is to provide patients with access to high quality, clinically validated remote care. If an admin configured Talkdesk CX Cloud ( steps on setting the login experience to CX Cloud ). New: "Patient Referral Information" feature: This new feature has been designed to enhance agents' efficiency and improve the patient experience. A Talkdesk Integration allows you to connect your external services with the Talkdesk systems. 12, 2021 – Talkdesk®, Inc . 2. Auto-Dialer. With the emoji keyboard, you can add character to your messages to customers the same way you do while. Fully customize Talkdesk® to your. Talkdesk solves problems for all types of industries. The first thing Michael noticed about Talkdesk was its rapid setup. Administrator Access. For more details, please see this. That’s because a breach of HIPAA can result in fines and reputational damage. Talkdesk is the first CCaaS vendor to be announced as a member of Epic’s new Partners and Pals program, which helps customers select vendors that use validated integrations with Epic’s software. Learn More. $ 65. Talkdesk. Talkdesk is an AI and cloud-based call center software that helps businesses build stronger customer relationships. 6. When accessing a recording through the Talkdesk application or third-party Customer Relationship Management (CRM), Talkdesk will create a signed Uniform Resource Locator (URL) for the recording file. PCI certified to securely process payments. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or. Source: Talkdesk Facebook. By default, Talkdesk Cases provides a built-in case form that Agents can use directly. Customer service is the support you offer your customers—in every presential or remote contact—making phone calls an essential part of every business. Talkdesk CX Cloud™ is a contact center platform that helps enterprises deliver modern customer service their way with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. All of these applications are native on our. Talkdesk Sycurio Integration. Security & Compliance Portal. Check extra steps in case you need help. Unlimited calling. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Generative AI will help healthcare call centers turn agents into experts faster. 4. Set up simple workflows to automate tasks. Choose a HIPAA-compliant texting platform. At Talkdesk, we recognize that your data is. Our trusted, flexible, and innovative cloud contact center platform leverages generative AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Support at your fingertips. Customer Feedback Management (CFM) API - allows you to add feedback survey data to a Talkdesk instance. Transferring calls (Blind Transfers) Adding a guest (Conferences) Using the Consult option. Secure ePHI for patients, payers, and providers. Talkdesk Healthcare Experience Cloud is a contact center solution that’s purpose-built to meet providers’ needs. Talkdesk is designed for a simple and seamless experience—from initial deployment to day-to-day operations and beyond. October 25, 2022. With clicks, not code. 106 reviewers of Talkdesk. Report a problem; Select the most appropriate option from the list and hit Send. Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. Agents can also click-to-call within Epic for more efficient. Additionally, the software is customizable, so hospitals can configure it to meet. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance. Seamlessly integrate Talkdesk with your business tools, including Zendesk, Salesforce, Shopify, and many others. Talkdesk has gained high investor confidence. Pro plan — Our HIPAA plan includes all professional plan features (see above). No matter how big or small your business is, Ringblaze has the right cost-effective and rich experience solutions to give your team a peace of mind to stay in touch with customers at anytime and anywhere. It is more robust, but the premise is still the same as the version I presented on stage. Regarding data freshness, the User Status Report used to have a data refresh of one hour. Sign up for our SMS affiliate program and receive your unique link to share with your community. Our call quality is guaranteed by a Global Low Latency (GLL) architecture that optimizes call quality for all geographies, ensuring that each call travels the most direct route through regional nodes. Recognition. Talkdesk emerged as a valuable player in the following areas:G2’s Contact Center Software Grid positions vendors based on two important factors: market presence and overall customer satisfaction. Cases is a natively built and fully-integrated omnichannel ticketing system that allows Administrators and Agents to handle customer issues that require efficient follow-ups. Vetted by leading brands, Talkdesk is simple, secure, reliable and innovative. Type of work that people are scheduled to do. Live video interactions with a click of a button. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through processes, boosting CX and operational metrics. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. A Session is anytime your decision tree loads in a browser. At Talkdesk, we believe in simplifying communication. Segmenting emails, prioritizing tasks, and adding internal notes while managing cases from a single interface have enabled our agents to respond quickly to customer inquiries and provide more personalized support. These will help your medical practice know your text reminder was read. Talkdesk CX Cloud is recognized as a leader, owing to our emphasis on placing our customers first. . It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on. , the global customer experience leader for customer-obsessed companies, today announced Laura Butler has joined the Talkdesk senior leadership team as the company’s first chief human resources officer. Available globally, Talkdesk Office is intended for Information and Departmental Workers and only features essential calling capabilities. As a trusted product, Talkdesk Healthcare Experience Cloud implements industry best practices. A case form in Talkdesk Cases™ contains a group of preconfigured case fields to help Agents collect case information when handling requests. Create a Textline account. Call Logging. Voicemail is available in dial-in IVR format only. Jan 6, 2021. You can view all calls in progress and listen to the calls in real-time without the caller or the agent knowing. A direct routing integration and a common directory allows for Talkdesk and Teams users to easily. Talkdesk is committed to serving our global customer base by investing in self-service resources that empower our customers and partners to find answers at their fingertips. Prior to Talkdesk, Welch held executive leadership positions at IronNet, Duo Security, and Zscaler. However, 96% percent of patient complaints are related to customer service and administrative issues, while only 4% are about the quality of clinical care or misdiagnoses. Thailand: 1800 011 013. Talkdesk Explore™ is a historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360-degree view of contact center performance. Talkdesk. Account names can only contain lowercase alphanumeric characters and ‘-’ (hyphens). Contact center AI that actually delivers ROI. When they have a question, agents easily can search and click-to-call Teams users to join the conversation,. They’re both compliant with industry-specific security standards for healthcare (HIPAA) and finance (AICPA SOC 2 and 3), among many other international, cross-industry certifications. What Makes Talkdesk Great. Kixie: Top option for teams running telemarketing campaigns. Your appointment is [date] at [time]. Nov 2, 2023. Boost FCR up to 37%, NPS up to 30 points 84% of agents think their desktop tools do not help them (Gartner) and 65% of agents say finding answers to customer queries is their biggest issue (eGain-SurveyMonkey). There are no limits on the data availability regarding timeframe. Your business moves fast, so you need tools that keep up. The CX Cloud Essentials plan is a good option for smaller businesses that communicate primarily via VoIP voice calling. Through a purpose-built platform, Talkdesk helps you deliver a holistic customer experience journey that is unified and seamless. Important: Talkdesk will use the email to sync the agents; please ensure you have only one user per email. Talkdesk provides a better way to trust with more than 30 security certifications (including. Contact center platforms already transcribe and record calls and chats live and can spot keywords that relate to articles in an organization’s knowledge base. We're Hiring! Sign up for a free 14-day trial today. Understand how Talkdesk Customer Care consistently achieves high feedback scores by providing quick and efficient incident management and ticket resolutions delivered with empathy and transparency. Talkdesk boasts 1,800 companies. $149-$229 per user/mo. The company has even offered to pay for new passports for individuals who can prove that they are dealing with fraud due to the breach. On Thursday, July 13th, 2023, we will release a new progressive rollout for Talkdesk Live™: Live Agents List: Now, digital contacts will be available with this widget. A unique perk of Talkdesk is its ability to record screens as well as calls. Product Description. Artificial intelligence enables these tools to comprehend. $29. You can also easily integrate with. English is the only supported language. SAN FRANCISCO–July 27, 2023 – Talkdesk®, Inc . ). This feature, when used in AI Launchpad, skips the definition of the ring group requirement or agent configuration. It’s easy to start using SMS as a channel for customer service with Textline. Supervisors can see it and the agent doesn’t see it at all. Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. They have help on how to use and configure their product, instructions for setting up integrations and billing FAQs. Talkdesk sets the bar as first to achieve security certification for Business Continuity ManagementTalkdesk has tiered pricing plans, which start at $65 per agent monthly. Enter the account name and tap Next [1]. Talkdesk earns three TrustRadius Awards. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. 1, 2023–Talkdesk®, Inc. Go to “Admin” > “Channels” > “Chat” > “Touchpoint”, open the “Appearance” tab, and click the button. Our Talkdesk review outlines available pricing, plans, features, and the Talkdesk user experience. The only business texting solution that is truly HIPAA compliant. LEARN MORE Forecast and plan your. Messaging cost and industry fees are not included. Talkdesk Phone: Overview and Enablement. Talkdesk Conversations Mobile App™ is a native mobile contact center that puts the power of Talkdesk in an agent’s phone, tablet, or smartwatch. A connected workspace gives staff a complete view of patient context from previous interactions with key patient information (eg, demographics, future appointments) for easy access. The Talkdesk CX Cloud platform comes with 60+ contact software integrations out of the box, and they can be connected to our customer support software within minutes. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel. "Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction. Interaction Analytics “Today” option added to “When” Filter: Now you can select a new time interval on the transcription filters.